01
What's the first step?
For platform reviews, send me your website and I’ll confirm whether it is compatible. For a larger direct-booking project, the first step is a free audit of your current setup: a short video walking through your booking flow with 3–5 specific findings. If it makes sense to work together after that, we talk. If not, you keep the audit.
02
Can you add platform reviews to my current website?
Yes. The review display is installed on your existing compatible website without replacing your booking engine, hosting, or the rest of your setup. The €249 price includes setup, installation, visual matching, and the first year of review syncing and updates. After that, it is €99/year. Redesigns and unrelated website changes are scoped separately.
03
Do I need to leave Booking.com or Expedia?
No — and you shouldn't. OTAs are good at one thing: visibility. The problem isn't that you're on Booking.com; it's that you have no alternative when guests want to book direct. This system gives you that alternative. OTAs stay your discovery engine. Your website becomes where you capture margin.
04
Will this cause double bookings or break my OTA setup?
No. Availability syncs through RoomCloud — when someone books direct, your OTA calendars update instantly, and vice versa. One calendar, all channels. No manual juggling, no overbookings. This is the same infrastructure larger hotels use; you just haven't had access to it packaged this way.
05
Why work with a hospitality specialist instead of a general web agency?
General agencies build websites. We build booking systems. Most web developers don't understand channel managers, payment flows, rate parity, or why your “Book Now” button leaking to Booking.com is costing you thousands. They'll give you a pretty site that doesn't convert — because they've never operated in hospitality.
We've built and integrated the full stack: booking engine, payment processing, channel sync, review aggregation. One system, built by someone who understands why each piece matters.
06
What if I already have a website?
Most property websites are brochures with a contact form. If guests can't book and pay directly — or if your “Book Now” sends them to an OTA — your site is actively losing you money.
If you already have functional direct booking, reliable payments, and channel sync that works, you probably don't need me. But if any of those pieces are missing or broken, your website is a liability dressed up as an asset.
07
Is this system alone enough to reduce OTA dependency?
It's the foundation — not the whole picture. This system gives you control and conversion: a direct channel that actually works. But shifting booking share requires demand flowing into that channel — branded search, repeat guests, SEO, and often a simple paid search layer.
Think of it this way: without the system, traffic has nowhere to convert. With the system, every marketing euro you spend has a place to land.
08
How do payments work, and is it safe?
Payments are processed through Stripe, a widely used payment provider trusted by hotels and businesses worldwide. You can choose a setup that fits your operation — most smaller properties use deposit payments, while others charge the full amount upfront.
Guests get a clear, professional checkout, and you get reliable payment records without handling card data yourself. If a booking is cancelled or modified, the payment logic follows your policy — not a platform's rules.
09
How much can I realistically save on OTA commissions?
It depends on your ADR, occupancy, and current OTA share — which is why I don't throw out generic numbers. What I can tell you: every direct booking you capture is margin you keep instead of paying 18–25% to a platform. Even shifting a fraction of bookings improves your bottom line because you're not splitting revenue.
The booking audit gives you a grounded estimate based on your actual setup.
10
What happens after launch — updates, changes, ownership?
You own everything. Full documentation, system handover, and 30 days of dedicated support to handle edge cases and refinements.
After that, monthly hosting covers backups, updates, security, and basic maintenance — the things that keep the system running reliably. Larger changes (new room types, redesigns, marketing or ads setup) are scoped separately so you're never surprised by a bill.
11
I already use RoomCloud. How does this work with it?
Perfectly, that’s what it’s built for. RoomCloud stays your channel manager. I build the direct-booking website and checkout around it and connect the two, so when a guest books direct, RoomCloud pushes it to your OTAs and pulls availability back. Nothing clashes. You keep the tool you already run, you just finally get a direct channel that converts. If you use the RoomCloud booking engine today, we can keep it or replace it with a checkout built to convert. Your call.
